A major cloud platform's financial-services segment had no baseline for tracking customer consumption or the impact of its customer security-audit program.
There was no way to see consumption across customers, or whether the security-audit program affected it, and the numbers were muddied by credits and duplicate customer identities.
The segment gained a consumption baseline that did not previously exist, and the reporting surfaced a data-backed link: customers who exercise their audit rights tend to increase consumption in the months following an audit.