An application-compatibility program for a major operating system vendor, launched to keep software working through major upgrades and now a flagship assurance offering, sustained across an eight-plus-year partnership.
A major operating system vendor's large upgrade cycles risked breaking customer applications, creating risk for the vendor and its customers alike, with no standing program to assure compatibility.
The program became a flagship assurance offering and has run for more than eight years, carrying customer applications through major upgrade cycles and reducing risk on both sides. Its reporting surfaced that about 30% of cases related to Office products, against an expected 10%, and about 30% involved migrations from earlier OS builds, against an assumed under 5%, reshaping where the program focused.